UpChat (Actuate Media LLC) sends conversational customer-care and appointment text messages to people who ask us to. This page explains what the program is, how to join, and how to leave.
How to opt in
- Open the chat widget at the bottom-right of upchat.io.
- Answer the assistant's questions about what you need.
- When the assistant asks for a phone number, an opt-in form appears inside the chat with a mobile number field and a separate, pre-unchecked consent checkbox.
- Enter your mobile number and tick the checkbox, then choose Agree & continue. Both steps are required — the button stays disabled until you do both. You can also decline and carry on chatting.
The consent you are agreeing to
I agree to receive text messages from UpChat, or a service texting on its behalf, at the number above. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help.
Program details
- Program name: UpChat Customer Care
- Message types: replies to your enquiry, appointment confirmations and reminders, and follow-ups about your own request. No marketing or promotional messages.
- Message frequency: varies, based on your conversation with us.
- Cost: message and data rates may apply. UpChat does not charge for these messages.
- Consent is not a condition of purchase.
- Carriers are not liable for delayed or undelivered messages.
Opting out and getting help
Reply STOP to any message to stop receiving texts. You will get one confirmation message and nothing after that. Reply START to rejoin. Reply HELP for help, or email support@upchat.io.
Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy (Section 15, SMS/Text Messaging) and Terms & Conditions (Section 15, SMS/Text Messaging).