How it works
Live on your site in three steps
Train it on your business
Add your website links, documents, FAQs, products, services, locations, and service areas. Or let Smart Setup scan your site and build the knowledge base for you.
Make it yours
Match your brand: colors, logo, launcher icon, welcome message, quick-reply buttons, even a welcome video. Preview changes live before you publish.
Paste one line of code
Drop the loader script on your site and you're live. Every conversation and lead flows into your Upchat dashboard.
Features
So what can the
chat widget actually do?
Everything you need to answer, qualify, and capture — without a human on the clock.
Answers from your content, not the internet
Trained on your website, documents, FAQs, product and service catalog, locations, brand voice, and support topics. Visitors get accurate, on-brand answers — not generic AI guesses.
Built-in lead capture
The bot naturally collects name, email, and phone during the conversation and emails you the lead with a full transcript. Leads are classified (Sales vs. Customer Service) and routed to the right inbox.
Quick-reply buttons
Greet visitors with tappable options (e.g. "Get a Quote", "Customer Service", "Other") that start the right conversation instantly. The bot offers contextual follow-up buttons as the chat progresses.
Proactive chat
Open the widget automatically after a delay, on specific pages, and optionally only during business hours in your timezone — so you engage visitors at the right moment.
Service-area check
Visitors share a ZIP, city, or state and the bot confirms whether you serve them before you spend time on an out-of-area lead.
Product cards
For e-commerce, the bot can surface rich product cards with images and links directly in the chat.
Document sharing + AI vision
Let visitors upload photos and documents (a damaged fence, an invoice, a floor plan). Optional AI analysis reads the image and responds intelligently, with a monthly budget cap you control.
Voice conversations
Visitors can speak instead of type, and hear responses read back in one of six natural voices. Supports multiple input languages and real-time voice-to-voice mode.
Feedback & conversation ratings
Thumbs up/down on responses and an end-of-chat rating give you a quality signal on every conversation.
AI Chat Widget questions
Does it work on my platform?
Yes — any site where you can add a <script> tag (WordPress, Shopify, Squarespace, Wix, Webflow, custom).
How does the bot know about my business?
You add links, documents, FAQs, products, services, and locations, or run Smart Setup to scan your site. The bot only answers from that content.
What if it doesn't know the answer?
It collects the visitor's contact details so you can follow up, instead of guessing.
Can I see what visitors are asking?
Yes — full transcripts for every conversation in the dashboard.
Will it slow down my site?
No — the launcher loads in ~2 KB and the full widget loads only when a visitor interacts.
Can I remove the Upchat branding?
Yes, on eligible plans.
Put an AI that knows your business on your website today
Train it, brand it, paste one line of code — and start capturing leads tonight.