Missed calls are *missed revenue*
Callers who hit voicemail rarely call back — they call the next business on the list. Upchat picks up on the first ring, every time, including nights, weekends, and when your team is already on the phone.
How it works
Answering calls in three steps
Get a number
Pick a local phone number in your Upchat dashboard, or forward your existing line to it.
Works with your existing Chat Agent setup
No need to rebuild anything. Your AI receptionist uses the same knowledge base, lead rules, and booking calendar that power your chat widget — just write a greeting, choose a voice, and play a sample.
Go live
Flip "Answer inbound calls" on. Calls, transcripts, leads, and minutes show up in real time.
Features
What happens
when I call?
A receptionist that listens, qualifies, books, and routes — on every call.
Sounds like a person, not a phone tree
Natural, low-latency voice conversation. Callers talk normally — no "press 1 for…" required (though you can offer keypad options too). Choose from a curated set of professional voices and preview your greeting before you go live.
Knows your business
Trained on the same content as your chat widget — services, pricing, locations, service areas, FAQs, and support topics. Answers accurately and stays on brand.
Custom greeting & call menu
Set your own greeting and offer up to six spoken options ("getting a quote", "help with an existing order", "something else"). Callers can say or press a number. The AI handles each intent differently — a sales inquiry gets qualified; a support call gets logged and routed, not pitched.
Smart lead qualification
New-business callers are walked through your service-specific questions in order (e.g. ZIP code first, then project type), then name, email, and phone — so your team gets a complete, actionable lead, not just a caller ID.
Books the appointment on the call
When Appointment Booking is enabled, the AI checks real availability and confirms a time while the caller is still on the line.
Transfers to your team
Define up to eight departments (Sales, Service, Billing…), each with its own number and hours. When a caller asks for a person or matches a department, the AI announces the transfer and connects them — with a warm whisper to your team summarizing who's calling and why. If the department is closed or doesn't pick up, the AI takes a message instead of dropping the call.
Business hours drive behavior, not availability
The AI always answers. During hours it books and transfers; after hours it uses your custom closed message, captures the lead or message, and promises a next-business-day follow-up. Set a company-wide schedule plus per-department custom hours, with timezone and holiday support.
Call logs with full transcripts
Every call: when, caller number, duration, cost, and a lead badge when contact details were captured. Expand any row to read the full conversation.
Instant lead delivery
Qualified calls trigger the same lead email and inbox entry as your web chat — classified as Sales or Customer Service and routed to the right people — plus an optional recap email to the caller.
AI Call Taking questions
Do I need a new phone number?
No. You can buy a local number in Upchat or forward your existing business line to it.
What does it sound like?
Natural, conversational speech. Choose a voice in your settings and play a sample of your actual greeting.
Can callers reach a real person?
Yes. Set up departments with numbers and hours; the AI transfers when asked or when the caller's need matches, and takes a message if no one is available.
What happens after hours?
The AI still answers, plays your closed message, and captures the lead or message for next-day follow-up.
Can it book appointments?
Yes, with the Appointment Booking add-on — it checks availability and confirms a slot during the call.
Where do I see my calls?
Call Logs in your dashboard: every call with duration, cost, transcript, and lead status.
How is it billed?
Monthly tiers with included minutes; overage per minute; optional spend cap.
Give every caller a great first impression — even at 2 a.m.
Get a local number, set your greeting, and go live in minutes.